Account
Delete your account
DinePilot is a staff app for restaurants. How you delete data depends on your role.
Staff members (waiter, kitchen, cashier, manager)
Your account is managed by your restaurant's owner. To remove your access:
- Ask your restaurant owner to delete your staff profile from Staff in the DinePilot app, or
- Email us at mail@truelytech.com from the email address linked to your account with the subject line Staff account deletion request.
We will verify your identity and process the request within 30 days. Your login will be revoked and personal profile data (name, email) will be deleted or anonymized. Historical orders you handled may remain as part of the restaurant's business records.
Restaurant owners
To close your restaurant's DinePilot account and delete associated data, email mail@truelytech.com from your owner account email with:
- Restaurant name and slug
- Confirmation that you are the authorized owner
- Whether you need a data export before deletion (optional)
After verification, we will delete or anonymize restaurant data — including staff accounts, menus, tables, orders, and payments — within 30 days, except where we must retain records for legal, tax, or fraud-prevention purposes.
Customer QR orders
Customers do not create DinePilot accounts when ordering via table QR. Order data belongs to the restaurant. If you placed an order as a customer and have a privacy concern, contact the restaurant directly or email us with your order details and we will coordinate with the restaurant where appropriate.
What happens after deletion
- Active sessions and API tokens are revoked immediately once deletion is processed.
- Staff can no longer sign in; restaurant dashboards and QR menus are taken offline for deleted tenants.
- Backups containing your data are purged on our regular backup rotation schedule.
For more on how we handle data, see our Privacy Policy. Need help? Contact support.